Central Reservation Agent

We have an exciting new opportunity for an experience Restaurant Reservations Agent to join our Central Reservations Team.

As Reservations Agent you will work within a reservations team supporting each other on a day to day basis and ensuring every enquiry is maximised. To assist in managing all group bookings through across the VEL Estate to maximise revenue.

This office based role offers a flexible schedule over 7 days a week and plays an integral part in creating memorable guest experiences.

• To ensure that all calls and online enquiries are responded to in a professional and timely manner
• To work closely with all site managers and ensure guest satisfaction
• To produce and maintain relevant weekly forecast sheets.
• Aiming 95% of answered calls a day
• Delivering an exceptional guest service

About you

The Ideal candidate will need to have previous experience in a similar role, have a pro-active and motivated attitude, attention to detail and a passion for exceeding guests expectations.

• The ability to work in a team and build relationships with the others
• Being organised and proactive in managing your tasks
• Good communications skills in order to handle guests’ requests
• Passionate about assisting with managing all phone & email reservations, enquiries and bookings
• Detailed to ensure a smooth day to day running of reservations via ResDiary
• Have strong interpersonal and organisational skills and ability to work under pressure in a high volume environment

Benefits:

• Generous hourly pay up to £12 per hour, plus a bonus scheme
• You'll be paid every 2 weeks
• Enjoy 50% family and friends discount for up to 6 friends across all VEL brands
• Enjoy 50% family and friends discount at Rare Birds Hotels
• Exclusive online benefits giving you a full range of benefits, rewards and perks
• Flexible shift patterns
• Company Pension Scheme
• We’d be really excited to have you on board and welcome you to the team

About Various Eateries

A collection of individual Clubs, Restaurants and Bars that reflect the way people socialise, work and relax