We have an exciting new opportunity for an experience Restaurant Reservations Agent to join our Central Reservations Team.
As Reservations Agent you will work within a reservations team supporting each other on a day to day basis and ensuring every enquiry is maximised. To assist in managing all group bookings through across the VEL Estate to maximise revenue.
This office based role offers a flexible schedule over 7 days a week and plays an integral part in creating memorable guest experiences.
- To ensure that all calls and online enquiries are responded to in a professional and timely manner
- To work closely with all site managers and ensure guest satisfaction
- To produce and maintain relevant weekly forecast sheets.
- Aiming 95% of answered calls a day
- Delivering an exceptional guest service
About you
The Ideal candidate will need to have previous experience in a similar role, have a pro-active and motivated attitude, attention to detail and a passion for exceeding guests expectations.
- The ability to work in a team and build relationships with the others
- Being organised and proactive in managing your tasks
- Good communications skills in order to handle guests’ requests
- Passionate about assisting with managing all phone & email reservations, enquiries and bookings
- Detailed to ensure a smooth day to day running of reservations via ResDiary
- Have strong interpersonal and organisational skills and ability to work under pressure in a high volume environment
Benefits:
- Generous hourly pay up to £12 per hour, plus a bonus scheme
- You'll be paid every 2 weeks
- Enjoy 50% family and friends discount for up to 6 friends across all VEL brands
- Enjoy 50% family and friends discount at Rare Birds Hotels
- Exclusive online benefits giving you a full range of benefits, rewards and perks
- Flexible shift patterns
- Company Pension Scheme
- We’d be really excited to have you on board and welcome you to the team
About Various Eateries
A collection of individual Clubs, Restaurants and Bars that reflect the way people socialise, work and relax