Learning and Development Manager

About the Role:

We’re a fast-growing, people-first hospitality group with 20 unique venues and a big vision: to create unforgettable guest experiences and brilliant careers for our teams. We believe in progress, purpose, and pride at every level.

We’re looking for an enthusiastic and experienced Learning & Development (L&D) professional to join our small but mighty team to help us shape the future of training across our sites. Working closely with the Head of L&D, you will play a key role in designing, developing, and delivering engaging training content and courses that elevate the skills, service, and culture across our teams.

This is a hands-on role for someone who understands the pace, people, and passion of the hospitality industry and who’s excited to make a real impact on frontline learning.

Key Responsibilities:

• Collaborate with the Head of L&D to design, develop and update engaging training content and material (digital and in-person).
• Support the rollout of learning programs across multiple sites, ensuring content is aligned with operational needs and brand values.
• Work with managers and teams to identify skill gaps and learning opportunities.
• Contribute to the creation of onboarding, service, compliance, and upskilling programmes
• Use feedback and performance data to continuously improve learning experiences.
• Assist in scheduling, tracking, and reporting on learning activities.
• Lead on keeping our LMS system up to date, engaging and the go to resource centre for our teams
• Act as a brand ambassador for L&D building strong relationships with teams and promoting a culture of continuous learning.

About You:

• Minimum 2 years’ experience in a Learning & Development role, ideally within the hospitality industry (restaurant, hotel, leisure, or similar environment).
• Strong understanding of hospitality operations and customer service excellence.
• Experience in developing training content and facilitating sessions, both face-to-face and digitally.
• Passionate about people development with a hands-on, solutions-focused mindset.
• Great communicator with strong interpersonal skills and the ability to engage a wide range of learners.
• Confident working in a fast-paced environment and managing multiple priorities.
• Familiar with LMS platforms and basic e-learning tools.

What We Offer:

• A creative and supportive environment where your input will directly shape how our teams grow.
• Opportunities to develop your own career within L&D and the wider people function.
• Exposure to a variety of projects across a vibrant hospitality group.
• Hybrid working from our vibrant London HQ + regular site visits
• Competitive salary, bonus potential, and generous hospitality perks
• 50% discount on food and soft drinks across all our brands.
• Long service rewards including increased holiday and access to private healthcare.