Night Receptionist

Join Our Team at Coppa Club as a Night Receptionist and ensure our guests have a seamless and welcoming experience during the night hours.

Why us?

· Referral scheme of up to £2000!! So spread the word.

· WageStream – track, stream, save & learn with your hard earned ££££.

· 50% discount on food and soft drinks across all our brands.

· Long service rewards including increased holiday and access to private healthcare.

· Discounted room rates at our award-winning hotels

· 50% off Private Event Space hires.

· Health & Wellbeing Support.

· Mental Health & Legal Guidance.

· Financial Support & Advice.

· Access to a wide range of discounts from well-known brands.

· Access to our Enrichment Days & Events Calendar.

· Apprenticeship Programmes tailored to YOU.

Why You?

• Night Owl: Comfortable working night shifts, with the ability to stay alert and attentive.

• Customer Service: Passionate about providing excellent service and ensuring guest satisfaction.

• Communication: Strong interpersonal and communication skills, in person and over the phone.

• Problem-Solving: Calmly and effectively handle various situations, resolving issues as they arise.

• Organisation: Excellent organisational skills with the ability to prioritize tasks and manage time effectively.

The Role:

• Guest Check-In and Check-Out: Manage the check-in and check-out process for guests, ensuring a smooth and efficient experience.

• Reservation Management: Handle bookings, cancellations, and special requests with accuracy and professionalism.

• Security: Monitor the security of the hotel during the night, conducting regular checks and addressing any concerns.

• Customer Service: Provide friendly and professional service to guests, addressing inquiries, requests, and complaints promptly.

• Night Audit: Perform night audit duties, including reconciling accounts, preparing reports, and ensuring all transactions are accurately recorded.

• Maintenance Reporting: Report any maintenance issues or safety hazards to the appropriate department.

• Collaboration: Work closely with other departments to ensure seamless operations and guest satisfaction.

Ready to ensure our guests have a restful and pleasant stay during the night hours? Apply now and become a part of Coppa Club’s dedicated team!