Join Our Team at Coppa Club as a Night Receptionist and ensure our guests have a seamless and welcoming experience during the night hours.
Why us?
· Referral scheme of up to £2000!! So spread the word.
· WageStream – track, stream, save & learn with your hard earned ££££.
· 50% discount on food and soft drinks across all our brands.
· Long service rewards including increased holiday and access to private healthcare.
· Discounted room rates at our award-winning hotels
· 50% off Private Event Space hires.
· Health & Wellbeing Support.
· Mental Health & Legal Guidance.
· Financial Support & Advice.
· Access to a wide range of discounts from well-known brands.
· Access to our Enrichment Days & Events Calendar.
· Apprenticeship Programmes tailored to YOU.
Why You?
• Night Owl: Comfortable working night shifts, with the ability to stay alert and attentive.
• Customer Service: Passionate about providing excellent service and ensuring guest satisfaction.
• Communication: Strong interpersonal and communication skills, in person and over the phone.
• Problem-Solving: Calmly and effectively handle various situations, resolving issues as they arise.
• Organisation: Excellent organisational skills with the ability to prioritize tasks and manage time effectively.
The Role:
• Guest Check-In and Check-Out: Manage the check-in and check-out process for guests, ensuring a smooth and efficient experience.
• Reservation Management: Handle bookings, cancellations, and special requests with accuracy and professionalism.
• Security: Monitor the security of the hotel during the night, conducting regular checks and addressing any concerns.
• Customer Service: Provide friendly and professional service to guests, addressing inquiries, requests, and complaints promptly.
• Night Audit: Perform night audit duties, including reconciling accounts, preparing reports, and ensuring all transactions are accurately recorded.
• Maintenance Reporting: Report any maintenance issues or safety hazards to the appropriate department.
• Collaboration: Work closely with other departments to ensure seamless operations and guest satisfaction.
Ready to ensure our guests have a restful and pleasant stay during the night hours? Apply now and become a part of Coppa Club’s dedicated team!
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