Meetings & Events Manager

Overseeing our meetings and events team who are responsible for handling all our sales enquiries across 3 hotels: The Swan at Streatley, The Great House in Sonning & The Georgian in Haslemere.

Our business consists of private events, group bookings, conferences, weddings and bedroom reservations across the 3 sites. You will bring an innovative approach and inspire our team to deliver excellent customer service and maximise all sales enquiries. You will inspire and lead our team to deliver success through all company KPIs and sales office SOPs.

Why us?

• Referral scheme of up to £2000!! So spread the word.
• WageStream – track, stream, save & learn with your hard earned ££££.
• 50% discount on food and soft drinks across all our brands.
• Long service rewards including increased holiday and access to private healthcare.
• Discounted room rates at our award-winning hotels
• 50% off Private Event Space hires.
• Health & Wellbeing Support.
• Mental Health & Legal Guidance.
• Financial Support & Advice.
• Access to a wide range of discounts from well-known brands.
• Access to our Enrichment Days & Events Calendar.
• Apprenticeship Programmes tailored to YOU.

Responsibilities

• Manage, develop and motivate a strong team of reservations and events coordinators:

- Recruitment & on job training

- Team check ins 1-1s

• Assist with delivering key commercial strategies to drive our business forward
• Work alongside our marketing department to ensure all campaigns are active and delivered from a sales perspective
• Monitor and manage our hotel sales office KPIs
• Assist and drive onsite sales activity such as:

- Conversion hours

- Past user calls

- Diary management

- Show rounds

- Out of hours enquiry process

- WOW show rounds

• Prepare commercial reporting as requested
• Ensure excellent internal rapport across all our GMs and operational events team
• Prepare and lead the internal function sheet process for all sites, train the team to deliver accurate information
• Monitor and drive all aspects of the enquiry process
• Manage all enquiry systems
• Provide weekly reporting to our sites for all business
• Assist with weekly forecasting
• Host weekly commercial team meetings
• Maximise all revenue opportunities
• Assist Sales Director with ad hoc projects

Requirements

• Previous hotel sales office experience
• Great organisational skills
• Systems savvy
• Accountable and resilient
• Outstanding customer service & communication skills
• Commercial and driven by results
• Passionate about people development
• Works well with targets and deadlines
• Drives efficiency